Rclub
Shipping Policy

  1. Delivery Area and Availability:

    Following are the terms and conditions that constitute our shipping policy:

    • Rclub serves in select cities/states, and our catalogue is available at certain pin codes. Check and confirm if we deliver to your pin code on the shopping cart checkout page.
    • The delivery area is defined from time to time by Rclub at its discretion and is subject to change.
    • Presently, we are not shipping outside of India.

  2. Delivery Charges:

    • The price of our products is exclusive of delivery charges. The customer is liable to pay delivery charges on the order placed as applicable. The delivery charges may vary from order to order, which may be determined based on the order value as mentioned below:
      • Order Amount up to Rs.699: Rs. 35/-
      • Order Amount Rs.699 & Above: Free Shipping

  3. Order Cancellation:

    • If a cancellation request is placed by the customer after the order is shipped, an administrative/payment charge shall be levied on the customer, and the balance money shall be refunded.

  4. Shipping Process:

    • All orders are processed within 1 business day (except for Public Holidays & Sundays). You can expect delivery of the order within 2 days.
    • Shipping time is dependent on Rclub handling time, origin pin code, destination pin code, and time of acceptance by the customer. Delivery times may vary, especially during peak periods and natural calamities, force majeure conditions, including but not limited to pandemics, lockdowns, curfews, government restrictions, etc.
    • Orders placed on Saturdays, Sundays, Holidays, or after 11 AM are processed on the next business day.
    • Rclub shall use its best efforts to meet the scheduled delivery time conveyed. However, Rclub shall not have any liability to the customer if the order fails to meet in whole or in part such scheduled delivery time.
    • In case of significant delay in shipment of your order, Rclub will contact and notify you regarding the same via email or telephone.

  5. Order Tracking:

    • You can log on to our website to check the shipment details.
    • Top of Form
    • Bottom of Form
    • If you have successfully placed an order with us, we will keep you notified at different stages of the journey of your order. An email or SMS will be sent once you've successfully placed your order. We'll also let you know as soon as we ship the item(s) to you along with the tracking number(s) for your shipment(s). You can track your orders from the “Track Order” section on our website.

  6. Delivery Proof and Responsibility:

    • Proof of signature may not be possible for all deliveries. Deliveries are also possible based on OTP-verification that is sent on the registered mobile number. It is the responsibility of the customer to be available for receipt of the package and provide the OTP only to the designated delivery person after taking custody of the order package.
    • In the event that the customer is not available, the package may be left at the destination address at the discretion of the carrier, and no claims on this account shall be entertained by us. Sharing of OTP with the delivery person is only for customer’s identification at the destination location and does not in any manner whatsoever put responsibility on the delivery person or provide fraud-proof delivery. Upon delivery, the title and risk with respect to the package shall pass to the customer.

  7. Delivery Address:

    • Rclub shall not be responsible for delays if the destination address is incomplete or outdated. A request to change the delivery address, after unsuccessful delivery due to factors solely attributable to the customer, can lead to an additional charge or a re-delivery charge that has to be paid by the customer. Customers are requested to check their shipping address while placing the order.
    • It is the customer’s responsibility to ensure that he/she or an appropriate person is available at the delivery address. In case of failure to do so, the order shall be deemed to have been executed at Rclub's end.

  8. Changes and Cancellations:

    • Once the order has been shipped, it cannot be changed or cancelled by the customer for any reason whatsoever.
    • In case of non-fulfillment of order/non-availability of a product, Rclub reserves the right to cancel your order and refund your full amount.

  9. Returns and Refunds:

    • Shipping and handling is non-refundable on product returns unless you received a damaged product, an incomplete product, or a wrong product was sent to you. In all such cases, you are requested to immediately call or email us with the issue within 24 hours of receiving the package. Please ensure that the product seal is not opened or tampered with and keep all the packaging material. Opening of the product seal shall amount to the usage of the product by the customer and shall be construed that the customer has accepted the received product. The customer needs to have the item receipt or proof of purchase at the time of pick up.
    • In case of undelivered shipments because of the following reasons, we shall be constrained to deduct Rs. 35/- towards the Shipping and Administrative charges:
      • Delivery is refused by the recipient.
      • The address given is incorrect.
      • Nobody is available to accept the delivery after multiple attempts.
    • This deduction is applicable for both Paid and Free Shipping Charges. Refund, if any, would be done after the said deductions.

  10. Force Majeure:

    • Rclub shall not be liable for any non-compliance of any terms and conditions, policies, and service commitments laid out on this website or for any loss, delay, damage, or other casualty suffered or incurred by any party arising out of such non-compliance of any terms and conditions, policies, and service commitments laid out on this website when such act/omission is occasioned by reasons beyond control of Rclub, including but not limited to earthquakes, floods, fires, explosions, outbreaks of any epidemic and/or pandemic, acts of God, acts of State, energy crisis, strikes, riots, war, terrorism, accidents, actions/directions/advisories, or order of any Government (Force Majeure event) which are beyond our control.

  11. Policy Changes:

    • Rclub may change the terms of, or add new terms to, these Terms and Conditions at any time, with or without cause, and without giving prior notice.